Service and guarantee

Dear Customers,

The customer service at the chain covers all stages of cooperation, starting from taking measurements, through consulting the selection and purchase of products to fitting and aftersale service. Our care for customers doesn't stop when the purchased joinery elements have been fitted. All products purchased at the Authorised Points of Sale are covered with three years' warranty confirmed with a warranty card.

When purchasing at the points of sale of the chain it is possible to extend the warrantyeven up to six years! It is enough to make an appointment with the Authorised Fitter, who will carry out a paid periodical inspection.

The warranty for products purchased at the Authorised Points of Sale includes:

durability of the profiles,
strength of the structural connections,
correct functioning of the fittings and maintaining their functions,
durability of factory applied colours of the profiles.

As a part of our warranty and post-warranty service the Authorised Fitters will carry out following work for you:

maintenance of purchased products (adjustment, lubrication of fittings, lubrication of sealing in doors and windows),
fitting of additional equipment (e.g.: handle with a key, anti-burglary fittings, air inlets),
replacement of glass panes,
repair and maintenance of external blinds and shutters,
implementation of "smart house" solutions.

Marking of products

Each product at the chain is marked in an appropriate way. A seal put on windows and doors allows for identification of the Authorised Producer and specifies the production date.


Location of identification plates:

If there are opened elements in the structure, the identification plate is attached on the corner of the sash, 100 mm form the bottom edge of the top hinge on the active sash.
If there are no opened elements in the structure, the identification plate is attached under the clip on the internal edge, 100 mm form the groove of the clips on the profile.



Below you can see an example of a warranty card received from the Authorised Fitter after completion of fitting of all products ordered at the Authorised Point of Sale of the chain.

Example of a warranty card - Download